DRI Rubber Performance Research We would love to hear your thoughts or feedback on how we can improve your experience! Choose the language you would like to use: EN DE 中文 Step 1 of 8 - Sales 12% 1. SalesHow do you rate the relationship and personal contact with our sales department?*Is there a good personal contact with the sales department? Are inquiries, opportunities or issues being dealt with in a satisfactory way?Very poorPoorNeutralGoodVery goodYour commentHow do you rate our response time?*When you submit a commercial inquiry, is it being dealt with in a timely manner?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the completeness of documents?*Do you consider the supporting documentation of your purchase (e.g. contract, order confirmation, shipping documents) to be satisfactory/adequate?Very poorPoorNeutralGoodVery goodYour comment 2. LogisticsHow do you rate the reliability of supply?*Are the contracted/agreed delivery times being met, e.g. can you manage your production according to promised delivery times?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the flexibility of supply?*In case of unexpected changes in delivery time or additional orders, are these being dealt with in a flexible way?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the completeness of delivery?*Are the goods delivered in accordance with your purchase order in terms of quantity, size and type of product?Very poorPoorNeutralGoodVery goodYour commentHow do you rate our packaging?*Are the goods packed and loaded according to your expectation?Very poorPoorNeutralGoodVery goodYour comment 3. ProductHow do you rate the quality of the product?*Does the quality delivered meet your expectations, is it in line with agreed specifications?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the variety of the products?*Does our product range offer enough variety? Is there any need to develop new types or specifications?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the documentation of the product?*How do you rate our general product information, e.g. datasheets?Very poorPoorNeutralGoodVery goodYour comment 4. TechnicalHow do you rate the technical documentation?*Do you consider the technical documentation concerning application and processing of our material sufficient and up-to-date?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the technical service?*Do you consider us an equal partner c.q. sparring partner in technical service?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the response time of the technical service?*In case of technical questions, are you satisfied with response time?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the confidentiality level?*Do you feel confident that the information given to us is being dealt with in a confidential way?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the level of innovation?*Do we, in your opinion, initiate new developments in terms of products, processing, applications, etc.?Very poorPoorNeutralGoodVery goodYour comment 5. Complaint handlingHow do you rate the response time for complaint handling?*If you lodge a complaint, is it acknowledged and processed directly?Very poorPoorNeutralGoodVery goodYour commentHow do you rate the overall complaint handling process?*Are you satisfied with the way in which your complaint is handled and finalized? Are measures taken effective in order to prevent recurrence?Very poorPoorNeutralGoodVery goodYour comment 6. Suggestions for general improvementYour suggestions 7. ExpectationsWhat are your expectations on the market in 2021?*Less positiveNeutralMore positive 8. Your informationName of the company*Address*Postal code*Country*AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarrussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweContact person*Email address* CommentsThis field is for validation purposes and should be left unchanged.