DRI Rubber Performance Research

Is there a good personal contact with the sales department? Are inquiries, opportunities or issues being dealt with in a satisfactory way?

When you submit a commercial inquiry, is it being dealt with in a timely manner?

Do you consider the supporting documentation of your purchase (e.g. contract, order confirmation, shipping documents) to be satisfactory/adequate?

Are the contracted/agreed delivery times being met, e.g. can you manage your production according to promised delivery times?

In case of unexpected changes in delivery time or additional orders, are these being dealt with in a flexible way?

Are the goods delivered in accordance with your purchase order in terms of quantity, size and type of product?

Are the goods packed and loaded according to your expectation?

Does the quality delivered meet your expectations, is it in line with agreed specifications?

Does our product range offer enough variety? Is there any need to develop new types or specifications?

How do you rate our general product information, e.g. datasheets?

Do you consider the technical documentation concerning application and processing of our material sufficient and up-to-date?

Do you consider us an equal partner c.q. sparring partner in technical service?

In case of technical questions, are you satisfied with response time?

Do you feel confident that the information given to us is being dealt with in a confidential way?

Do we, in your opinion, initiate new developments in terms of products, processing, applications, etc.?

If you lodge a complaint, is it acknowledged and processed directly?

Are you satisfied with the way in which your complaint is handled and finalized? Are measures taken effective in order to prevent recurrence?